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Terms & Conditions

Product Exchange Policy

At Taiwanshoes, we want you to feel confident and happy with your purchase. If something isn't quite right, we're here to help. Please take a look at our exchange policy below.

  1. Exchange Period:
    • You’re welcome to exchange your shoes within 7 days of purchase. Message us on WhatsApp, we’ll be happy to assist you.
  2. Condition of Products:
    • To ensure a smooth exchange process, please return items in their original, unworn condition with all tags and packaging intact.
    • Unfortunately, we won't be able to accept items that are damaged, worn, or not in their original state. A quick inspection will be done when you return the shoes.
  3. Discounted Products:
    • Discounted or promotional items are not eligible for exchange, even if they have a defect. We recommend giving them a careful look before purchasing.
  4. Defective Products:
    • For regular-priced items, if you find a manufacturing defect within 7 days of purchase, we’d be happy to offer you an exchange or a full refund.
    • Our team will kindly check the item to confirm the defect.


Product Booking Policy

When a customer places a deposit to secure the booking of specific products, the following terms apply:

  1. Deposit:
    1. A non-refundable deposit is required to reserve the selected product(s).
  3. Collection & Payment:
    1. The customer must collect the reserved product(s) and pay the remaining balance within one (1) month from the date of deposit payment.
  5. Forfeiture of Deposit:
    1. If the customer fails to collect and pay the remaining balance within the specified period, the entire deposit will be forfeited.
  7. Cancellation:
    1. The deposit is non-refundable in the event of cancellation or non-collection by the customer.


If you have any questions or need further assistance, feel free to reach out. Thank you for choosing Taiwanshoes — we’re always here to keep you stepping comfortably! 💛